Refund Policy

If you are a customer and you are not satisfied with the quality of the products for whatever reasons, including manufacturing or packaging defect, then the products can be returned within 30 days from the date of online invoice, subject to the products being in good condition, un-opened, not damaged / soiled, re-useable, resalable and unaltered and must have a shelf life of at least three months. We regret that we will not be liable for refund for any products returned that are received by us damaged or lost in transit. It is therefore advised that the returned product packaging should be proper and adequately packed so that there is no damage of goods in transit. Also, the return shipping expenses will be borne by the customer.

Biosys offers an opportunity to exchange the same products or other products of choice if the customer so wishes. However, if declined, Biosys shall refund the entire amount equal to the purchase price of the products being returned less actual shipping charges and 10% service charges, within 30 working days.

However, a Biosys customer can also return the products beyond 30 days as per the exact procedure explained above along with the original online invoice subject to exceptional and genuine reasons that must be fully acceptable to Biosys management which must be devoid of any trace of misuse, manipulation or non-willingness to make adequate efforts to personally use or retail them. In such circumstances, Biosys offers an opportunity to exchange the same products or other products of choice if the customer so wishes. However, if declined, Biosys shall refund the amount equal to Purchase Price of the products being returned, less sales commission paid out against those purchase, actual shipping charges and 10% service charges within 30 working days. Biosys reserves the right to deny any return at its own discretion beyond 30 days with an unbiased investigation.

Biosys also reserves the right to ask for proof of identification at the time of delivery. Failure to provide the same either to the company or any of its logistics associates/representatives, may lead to cancellation of the order including legal proceedings. This includes customers who have made the transaction online. Kindly note, there may be certain products that we may not be able to provide a refund of, due to the nature of the products or services.